Refund Policy

Effective Date: January 17, 2026

Because our products are digital and delivered instantly after purchase, all sales are generally final.

1. Digital Products

Once a digital product (ebook or software download) has been purchased and accessed, we cannot offer refunds.

2. Exceptions

Refunds may be granted in the following cases:

• Duplicate purchase
• Technical issue preventing access to the file that cannot be resolved
• Unauthorized transaction (with proof)

3. Refund Requests

To request a refund, contact: service@deepsim.ca
Please include your order details.

4. Processing Time

Approved refunds are processed through the original payment method and may take 5–10 business days.